Compassionate Patient Access Specialist

Ochsner Health; Monroe (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Louisiana seeks a patient access professional to greet patients, verify insurance, and complete registration processes. The role includes scheduling, collecting co-pays, and ensuring accurate demographic data for medical records and reimbursement.

The position requires at least a high school diploma and 1 year of relevant experience; preferred candidates may have CHAA/CHAM or related certifications. Ochsner emphasizes patient privacy and regulatory compliance.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Knowledge of healthcare insurance benefits and billing regulations is a plus.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete patient scheduling, registration, or admission processes.
• Gather and input demographic and financial information; explain insurance benefits and collect payments.
• Perform financial analysis of each case and inform patients of financial responsibility.
• Balance cash drawer daily and complete end-of-shift procedures.
• Maintain privacy and comply with applicable laws and standards.

Skills

Computer skills

Verbal/written communication

Windows applications

Interpersonal skills

Healthcare insurance knowledge

Presentation skills

Problem solving

Time management

Collaboration

Education

High school diploma

Associate degree

Job description

Ochsner Health in Louisiana seeks a patient access professional to greet patients, verify insurance, and complete registration processes. The role includes scheduling, collecting co-pays, and ensuring accurate demographic data for medical records and reimbursement.

The position requires at least a high school diploma and 1 year of relevant experience; preferred candidates may have CHAA/CHAM or related certifications. Ochsner emphasizes patient privacy and regulatory compliance.