Compassionate Patient Access Navigator

Ochsner Health; Lafayette (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Ochsner Health in Lafayette, LA is seeking a friendly Patient Access Representative to greet patients, schedule appointments, verify demographics, and guide insurance verification at the point of service. You will collect co-pays, explain benefits, and ensure accurate registration and admissions while maintaining confidentiality and professionalism.

This role emphasizes customer service, teamwork, and compliance with healthcare regulations.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval.
• Effective verbal and written communication skills.
• Proficient with Windows-style applications and role-specific software.
• Strong interpersonal skills and professional conduct.
• Knowledge of healthcare insurance benefits and payor guidelines; familiarity with billing.
• Ability to work under pressure and resolve conflicts while maintaining accuracy.

Responsibilities

• Greet patients and guests courteously in person or via telephone.
• Initiate scheduling, clinic registration, or hospital admission processes.
• Collect co-pays and explain insurance benefits; verify patient information for billing.
• Input demographic and financial information accurately; perform basic financial analysis for cases.
• Balance cash drawer daily and complete end-of-shift cash handling procedures.
• Maintain confidentiality and comply with privacy and regulatory requirements.

Skills

Customer service

Data entry

Verbal and written communication

Interpersonal skills

Privacy and confidentiality

Problem solving

Time management

Teamwork

Education

High school diploma or equivalent

Associate’s Degree preferred

Tools

Windows applications

Billing software

Electronic health records (EHR)

Job description

Ochsner Health in Lafayette, LA is seeking a friendly Patient Access Representative to greet patients, schedule appointments, verify demographics, and guide insurance verification at the point of service. You will collect co-pays, explain benefits, and ensure accurate registration and admissions while maintaining confidentiality and professionalism.

This role emphasizes customer service, teamwork, and compliance with healthcare regulations.