Compassionate Patient Access & Scheduling Specialist

ochsner; Louisiana; On-site; USD 32,000 - 48,000; Full time

Job summary

Ochsner in Louisiana seeks a patient access representative to greet patients, verify demographics, schedule appointments, and register admissions, ensuring accurate data and compliant with privacy standards.

You will collect co-pays, explain insurance benefits, perform cash handling, and coordinate with billing while delivering excellent service in a fast-paced healthcare environment.

Qualifications

• Must have a high school diploma or equivalent.
• One year of related hospital or patient registration experience.
• Proficient with Windows-style applications and data entry.
• Excellent verbal and written communication.
• Knowledge of healthcare payor guidelines and billing.

Responsibilities

• Provide excellent customer service to patients, guests, and family.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Skills

Computer skills

Verbal communication

Written communication

Interpersonal skills

Clerical skills

Billing understanding

Time management

Organizational skills

Conflict resolution

Teamwork

Education

High school diploma

Associate's degree

Job description

Ochsner in Louisiana seeks a patient access representative to greet patients, verify demographics, schedule appointments, and register admissions, ensuring accurate data and compliant with privacy standards.

You will collect co-pays, explain insurance benefits, perform cash handling, and coordinate with billing while delivering excellent service in a fast-paced healthcare environment.