Compassionate Patient Access Specialist

Mercy; Lebanon (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Retirement Plan Matching

Job summary

Mercy is seeking a Patient Access Representative to welcome patients at facility entry, scheduling, registering, verifying benefits and obtaining financial clearance. The role emphasizes accuracy, compassion and adherence to Mercy Service Standards.

You will work with insurance carriers, Medicare guidelines and hospital staff to ensure smooth patient flow and data quality, supporting the patient experience and facility operations.

Qualifications

• 1–3 years of clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule patient appointments and manage registration processes.
• Verify benefits, pre-certification and financial clearance for patients.
• Ensure accurate patient data entry and maintenance in the system.

Skills

Customer Service

Communication

Organizational Skills

Insurance Knowledge

Computer Skills

10-key Calculator

Education

High School Diploma

Some College Helpful

Tools

Hospital Computer Systems

Job description

Mercy is seeking a Patient Access Representative to welcome patients at facility entry, scheduling, registering, verifying benefits and obtaining financial clearance. The role emphasizes accuracy, compassion and adherence to Mercy Service Standards.

You will work with insurance carriers, Medicare guidelines and hospital staff to ensure smooth patient flow and data quality, supporting the patient experience and facility operations.