Compassionate Patient Access Specialist

Ochsner Health; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Lafayette, LA is seeking a patient access professional to greet patients, manage scheduling, and complete the registration/admission process. You will verify demographics, insurance information, and collect payments while ensuring confidentiality and accuracy.

The role requires strong communication, data entry, and customer service skills, with emphasis on accuracy and professionalism in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in front desk or patient access is beneficial.
• Proficiency with Windows-based software and data entry.
• Familiarity with medical billing terminology and insurance verification is helpful.

Responsibilities

• Greet patients and guests; schedule appointments or check-in.
• Verify patient demographics and insurance information for accuracy.
• Collect payments and perform cash handling duties.
• Explain benefits and collect co-pays/deductibles; perform financial counseling as needed.

Skills

Data entry

Verbal communication

Written communication

Interpersonal skills

Customer service

Problem solving

Organization

Attention to detail

Team collaboration

Adaptability

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows-based applications

Electronic verification systems

Job description

Ochsner Health in Lafayette, LA is seeking a patient access professional to greet patients, manage scheduling, and complete the registration/admission process. You will verify demographics, insurance information, and collect payments while ensuring confidentiality and accuracy.

The role requires strong communication, data entry, and customer service skills, with emphasis on accuracy and professionalism in a fast-paced environment.