Compassionate Patient Access Specialist

Ochsner Health; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health is seeking a patient access professional to greet patients, schedule appointments, and complete registration and admission processes. You will verify identifications, collect demographics for the medical record, and assist with insurance verification to support accurate reimbursement.

The role emphasizes customer service, cash handling, and cross-training to support multiple payer types while ensuring privacy and compliance.

Qualifications

• Must have computer skills and data entry ability.
• Effective verbal and written communication.
• Proficient with Windows applications and role-specific software.
• Strong interpersonal skills for patient interactions.
• Knowledge of healthcare insurance benefits and payor guidelines.
• Ability to handle questions from patients with professionalism.
• Strong organizational and time-management skills.
• Good problem solving and judgement under pressure.

Responsibilities

• Provide excellent customer service to patients, guests, and families.
• Create, activate, and complete patient scheduling and registration.
• Ensure forms are completed and paperwork gathered accurately.
• Input demographic and financial information; explain benefits and collect payments.
• Explain financial responsibility to patients.
• Balance cash drawer daily and handle deposits.
• Respect colleagues and resolve conflicts.
• Adapt communication to various patient populations and privacy requirements.
• Other related duties as required.

Skills

Data entry

Verbal communication

Windows apps

Interpersonal skills

Healthcare insurance

Problem solving

Time management

Conflict resolution

Education

High school diploma

Associate's degree

Job description

Ochsner Health is seeking a patient access professional to greet patients, schedule appointments, and complete registration and admission processes. You will verify identifications, collect demographics for the medical record, and assist with insurance verification to support accurate reimbursement.

The role emphasizes customer service, cash handling, and cross-training to support multiple payer types while ensuring privacy and compliance.