Compassionate Patient Access Specialist

Nicklaus Children's Health System; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Nicklaus Children's Health System is seeking a Clerical/Administrative professional in HIALEAH for patient access responsibilities. The role includes greeting patients, collecting demographic and financial information, scheduling services, and obtaining necessary authorizations and payments.

The position requires strong English communication, preferably Spanish, with experience in a healthcare setting and basic MS Office skills.

Qualifications

• 1 year of customer service experience.
• Able to communicate effectively in English both verbally and in writing.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.
• Able to accurately enter and interpret data.

Responsibilities

• Greets patients and families in person or on the telephone in a respectful and empathetic manner.
• Interviews patients/families to obtain demographic, third party payer, financial/medical information, and identification to schedule, or pre-register/register and/or check-in patients.
• Collects payments and provides receipts.
• Verifies third party payer information via the web or telephone.
• Obtains and documents appropriate authorization for hospital services via web or fax.

Skills

Customer service

English communication

Spanish language

MS Office

Data entry

Education

High school education or equivalent

Tools

MS Office

Job description

Nicklaus Children's Health System is seeking a Clerical/Administrative professional in HIALEAH for patient access responsibilities. The role includes greeting patients, collecting demographic and financial information, scheduling services, and obtaining necessary authorizations and payments.

The position requires strong English communication, preferably Spanish, with experience in a healthcare setting and basic MS Office skills.