Patient Services Representative

Shriners Children’s Hospital; Salt Lake City (UT); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Shriner's Children's in Salt Lake City, UT seeks a Patient Services Representative to be the first point of contact for patients and families. You will ensure timely, accurate, and compassionate communication while coordinating with clinical and administrative teams.

The role requires 1–2 years in patient access or customer service in healthcare, a High School Diploma or GED, and a strong commitment to privacy and patient confidentiality. On-site, full-time position with a patient-centered focus.

Qualifications

• High School Diploma or GED; relevant experience preferred.
• Experience in healthcare scheduling or patient access is a plus.
• Familiarity with HIPAA privacy requirements and patient confidentiality.

Responsabilités

• Respond to patient and family inquiries with professionalism and empathy.
• Schedule, confirm, cancel, and reschedule appointments.
• Verify patient demographics, insurance information, and authorizations.
• Route messages to clinical or administrative staff and document interactions.
• Maintain HIPAA privacy standards and organizational confidentiality.

Connaissances

Patient access

Scheduling

Registration

Customer service

HIPAA compliance

Formation

High School Diploma or GED

Description du poste

Patient Services RepresentativeWe collect and process your data on this site to better understand how it is used. You can give your consent to all or selected purposes, or you can decline them all. For more information, see our privacy policy.# Shriners Children's## Patient Services RepresentativeApply: On-Site: Salt Lake City, UT: Full time: Posted Yesterday: JR102601**Company Overview** Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations. **CURRENT EMPLOYEES**: Please log into Workday Click Here to apply internally through the \"Jobs Hub\" **Job Description** The Patient Services Representative serves as the first point of contact for patients and families. This role ensures timely, accurate, and compassionate communication while addressing patient inquiries, and coordinating with clinical and administrative teams. The representative is responsible for providing exceptional customer service, maintaining patient confidentiality, and supporting smooth operational workflows within the physician practice. Key Responsibilities:* Respond to patient and family inquiries with professionalism and empathy.* Provide accurate information regarding services, appointments, directions, and clinic processes.* Triage urgent calls according to established protocols and escalate as appropriate.* Accurately documents all patient interactions in the electronic health record (EHR).* Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.* Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.* Verify and update patient demographics, insurance information, and authorizations.* Route messages and requests to the appropriate clinical or administrative staff.* Maintain compliance with HIPAA and organizational privacy standards.* Attend required meetings, in-services, and complete ongoing education, and competency training* Engage in team meetings and contribute to process improvement initiatives.* Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.* Uphold a patient-centered approach and model organizational values in all interactions. Required Qualifications:* High School Diploma or equivalent (GED)* 1-2 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment required Compensation is determined based on years of relevant experience and departmental equity.