Bilingual Patient Access Specialist

Shriners Hospitals for Children; Pasadena (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Shriner's Children’s in Pasadena, CA seeks a Patient Access Representative to be the first point of contact for patients and families. You’ll schedule appointments, handle pre-registration, and guide patients to financial resources while ensuring regulatory compliance.

The role involves answering calls, greeting patients, updating records, checking in arrivals, and securing necessary consents. A high school diploma and bilingual English/Spanish are required, with 3+ years in healthcare access or

Qualifications

• Bilingual (English/Spanish) required.
• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment.
• High School Diploma required.

Responsibilities

• Answer incoming calls on the main operator line.
• Greet and direct patients and families for appointments and treatment.
• Enter and update patient information in the EHR system.
• Enter and update patient insurance information.
• Check-in patients for scheduled appointments or admissions.
• Prepare and obtain signatures for treatment and billing authorizations.
• Scan documents into the EHR system.
• Verify insurance coverage for all patients.

Skills

Bilingual English/Spanish

Customer service

Healthcare environment knowledge

Education

High School Diploma

Job description

Shriner's Children’s in Pasadena, CA seeks a Patient Access Representative to be the first point of contact for patients and families. You’ll schedule appointments, handle pre-registration, and guide patients to financial resources while ensuring regulatory compliance.

The role involves answering calls, greeting patients, updating records, checking in arrivals, and securing necessary consents. A high school diploma and bilingual English/Spanish are required, with 3+ years in healthcare access or