Compassionate Patient Access & Scheduling Specialist

Baylor Scott & White Health; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO accrual

Job summary

Baylor Scott & White Health in Dallas, TX is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or similar setting. You will handle check-in/check-out, scheduling, insurance verification, and phone inquiries to ensure smooth patient flow.

You may train junior staff, assist with medical records, and help with billing tasks while maintaining compassionate, patient-centered care.

Qualifications

• HS Diploma or GED required.
• 1 year of experience in a related role.
• Familiar with insurance verification and patient check-in.

Responsibilities

• Assist patients with check-in and check-out and scheduling.
• Verify insurance and collect patient demographics.
• Post payments and manage daily cash receipts.
• Provide patient information and explain financial options.
• Support medical records duties and chart retrieval.

Skills

Listening skills

Phone etiquette

Communication adaptability

Empathetic listening

Mentoring

Medical claims knowledge

Education

H.S. Diploma/GED

Tools

PC software

Job description

Baylor Scott & White Health in Dallas, TX is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or similar setting. You will handle check-in/check-out, scheduling, insurance verification, and phone inquiries to ensure smooth patient flow.

You may train junior staff, assist with medical records, and help with billing tasks while maintaining compassionate, patient-centered care.