Patient Services Specialist II - Care Coordination & Scheduling

Baylor Scott & White Health; Irving (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) matching contributions

Tuition Reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician’s office, clinic, or similar setting. The role emphasizes patient-centered care, with duties spanning check-in/check-out, scheduling, and insurance verification.

The position requires strong communication skills, attention to detail, and the ability to train and mentor junior staff while maintaining efficient clinic operations.

Qualifications

• Education: HS Diploma or GED required.
• Experience: 1 year of experience required.

Responsibilities

• Check-in/check-out, scheduling, insurance verification, and answering phones; arrange follow-up visits and referrals.
• Register patients by verifying insurance and demographics; direct patients to waiting areas.
• Process payments for services; post charges; generate daily payment reports; manage cash drawer and provide financial information.
• Respond to routine inquiries about services and hours; handle patient complaints.
• Assist with medical records: pull charts, transfer files, and copy records as needed.
• Mentor and assist junior staff as requested.

Skills

Communication skills

Phone etiquette

Attention to detail

Customer service

Multitasking

Education

High School Diploma or GED

Tools

EMR systems

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician’s office, clinic, or similar setting. The role emphasizes patient-centered care, with duties spanning check-in/check-out, scheduling, and insurance verification.

The position requires strong communication skills, attention to detail, and the ability to train and mentor junior staff while maintaining efficient clinic operations.