Patient Experience & Scheduling Specialist

Baylor Scott & White Health; Southlake (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or related area, ensuring high-quality, patient-centered care. You will assist patients with relations, check-in and check-out, scheduling, insurance verification, and answering phones, while handling payments and maintaining accurate records.

Strong communication, empathy, and data-entry skills are essential to deliver an exceptional patient experience in a

Qualifications

• Education: H.S. Diploma/GED equivalent.
• Experience: Less than 1 year.
• Strong communication and customer service skills.

Responsibilities

• Assists with patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.
• Accepts payments for physician/clinic services and posts payments with appropriate codes.
• Generates daily payment reports and maintains accurate patient records.
• Provides information to patients and approved outside entities as needed.
• Responds to routine inquiries about services and hours of operation.

Skills

Customer service

Data entry

Phone etiquette

Communication

Multitasking

Empathy

Attention to detail

Typing

Education

High School Diploma or GED

Tools

Electronic health records

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or related area, ensuring high-quality, patient-centered care. You will assist patients with relations, check-in and check-out, scheduling, insurance verification, and answering phones, while handling payments and maintaining accurate records.

Strong communication, empathy, and data-entry skills are essential to deliver an exceptional patient experience in a