Compassionate Patient Services Associate — Primary Care

Baylor Scott & White Health; Forney (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. You will assist patients to ensure high-quality, patient-centered care through check-in/check-out, scheduling, insurance verification, and phone coverage.

The role emphasizes strong communication, accurate data entry, and courteous handling of patient inquiries.

Qualifications

• HS diploma or GED required.
• Less than 1 year of experience in a similar role preferred.
• Experience in patient services is a plus.

Responsibilities

• Assist with patient duties (check-in, check-out, scheduling, insurance verification) and arrange follow-up visits.
• Verify patient demographics and insurance information; update records.
• Accept payments for services; post charges using established codes.
• Generate daily payment reports and reconcile cash drawer.
• Provide accurate patient, medical, financial or procedural information to patients or approved entities.
• Answer phones and assist patients and visitors; respond to routine inquiries.
• Assist with medical records duties as requested.

Skills

Communication skills

Empathetic listening

Data entry accuracy

Phone etiquette

De-escalation

Education

HS Diploma/GED

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. You will assist patients to ensure high-quality, patient-centered care through check-in/check-out, scheduling, insurance verification, and phone coverage.

The role emphasizes strong communication, accurate data entry, and courteous handling of patient inquiries.