Compassionate Patient Access & Scheduling Pro

Ochsner Health; Houma (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Louisiana seeks a patient access representative to greet patients, schedule appointments, check in/out, verify demographics and insurance, and collect co-pays in a fast-paced setting.

You will work with multiple departments to ensure accurate data, maintain patient privacy, and support billing and admission processes, with emphasis on professionalism and compassionate service.

Qualifications

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Skills

Computer skills

Verbal communication

Written communication

Interpersonal skills

Clerical skills

Insurance knowledge

Data entry

Problem solving

Organization

Decision making

Teamwork

Judgment

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows

Healthcare software

Job description

Ochsner Health in Louisiana seeks a patient access representative to greet patients, schedule appointments, check in/out, verify demographics and insurance, and collect co-pays in a fast-paced setting.

You will work with multiple departments to ensure accurate data, maintain patient privacy, and support billing and admission processes, with emphasis on professionalism and compassionate service.