Compassionate Patient Access Specialist

Ochsner Health; Plaquemine (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Ochsner Health in Louisiana seeks an on-site patient access/registrar to greet patients, assist with scheduling, and complete the admission process. You will verify identities, confirm demographic data, and assist with insurance verification for accurate reimbursement.

Role requires strong communication, data entry, and customer service skills. Responsibilities include collecting payments, explaining benefits, and balancing the cash drawer daily.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval.
• Strong verbal and written communication; professional presentation.
• Proficient with Windows-style applications and role-specific software.
• Excellent interpersonal, clerical, and organizational abilities.
• Solid knowledge of healthcare insurance benefits and payor guidelines.
• Ability to present information clearly and respond to questions.
• Capable of solving problems under pressure with accuracy.
• Good time management and conflict resolution skills.
• Ability to work with multiple departments and exercise sound judgment.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create and complete patient scheduling, registration, or admission.
• Ensure forms are completed and documents are accurate.
• Input demographic and financial information; explain insurance benefits and collect payments.
• Perform financial analysis and inform patients of responsibilities.
• Balance cash drawer and process deposits at shift end.
• Maintain professionalism and cooperate with staff relations.
• Adapt communication to patient population and privacy requirements.
• Other related duties as required.

Skills

Data entry

Verbal & written communication

Windows applications

Interpersonal skills

Billing & insurance knowledge

Problem solving

Organization & time management

Decision making

Collaboration

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows-based systems

Job description

Ochsner Health in Louisiana seeks an on-site patient access/registrar to greet patients, assist with scheduling, and complete the admission process. You will verify identities, confirm demographic data, and assist with insurance verification for accurate reimbursement.

Role requires strong communication, data entry, and customer service skills. Responsibilities include collecting payments, explaining benefits, and balancing the cash drawer daily.