Compassionate Patient Access Navigator

Roswell Park Comprehensive Cancer Center; United States; On-site; USD 60,000 - 69,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center in the United States seeks a Central Access Associate to be the first contact for patients, caregivers, and providers. Through phone, email, chat, and other platforms, you will guide individuals through their cancer care journey with empathy, accuracy, and a commitment to exceptional service.

The role involves connecting new patients with referral and scheduling teams, coordinating with clinicians and staff, resolving concerns, and maintaining up-to-date

Qualifications

• Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field.

Responsibilities

• Serve as a primary point of contact for patients, caregivers, referring providers, and community partners
• Answer questions about Roswell Park's services, treatment options, clinical trials, and available support resources
• Help new patients begin their care journey by connecting them with the appropriate referral and scheduling teams
• Coordinate communication between patients, caregivers, physicians, and support staff to ensure questions and concerns are addressed promptly
• Investigate and resolve patient concerns, escalating issues when needed and following up to ensure a positive experience
• Support referring physicians and healthcare providers by facilitating timely communication and coordination of care
• Maintain accurate patient and provider information within customer relationship management systems and other technology platforms
• Document interactions and service requests with attention to detail and accuracy
• Assist patients with portal access and technology-related questions
• Partner with operational, clinical, and technology teams to improve workflows, enhance the patient experience, and identify opportunities for service improvements
• Help ensure key communication tools, schedules, and support systems remain current and effective

Education

Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field

Job description

Roswell Park Comprehensive Cancer Center in the United States seeks a Central Access Associate to be the first contact for patients, caregivers, and providers. Through phone, email, chat, and other platforms, you will guide individuals through their cancer care journey with empathy, accuracy, and a commitment to exceptional service.

The role involves connecting new patients with referral and scheduling teams, coordinating with clinicians and staff, resolving concerns, and maintaining up-to-date