Compassionate Care Navigator — Central Access

Roswell Park Comprehensive Cancer Center; Buffalo (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center is seeking a Central Access Associate to be the first point of contact for patients and families. You will guide individuals through their cancer care journey with compassion, professional communication, and efficient service across phone, email, chat, and digital platforms.

The role emphasizes problem solving, empathy, and teamwork to ensure prompt, accurate information and seamless referrals within a dynamic care environment.

Qualifications

• Associate's degree or higher in Education, Health, Human Services, Nursing, Communications or related field.
• Excellent communication and interpersonal skills.
• Ability to navigate sensitive situations with empathy.

Responsibilities

• Serve as a primary contact for patients, caregivers, and providers.
• Answer questions about services, options, trials, and support resources.
• Help new patients begin care by connecting them with referral and scheduling teams.

Skills

Communication

Multitasking

Empathy

Problem solving

Teamwork

Education

Associate degree or higher in Education, Health, Human Services, Nursing, Communications or related field

Job description

Roswell Park Comprehensive Cancer Center is seeking a Central Access Associate to be the first point of contact for patients and families. You will guide individuals through their cancer care journey with compassion, professional communication, and efficient service across phone, email, chat, and digital platforms.

The role emphasizes problem solving, empathy, and teamwork to ensure prompt, accurate information and seamless referrals within a dynamic care environment.