Compassionate Patient Access Coordinator

Roswell Park Comprehensive Cancer Center; Wheeler Heights (OR); On-site; USD 36,295 - 49,037; Full time

Job summary

Roswell Park Comprehensive Cancer Center is seeking a Patient Access Representative to coordinate appointments, verify insurance, and ensure patients are prepared for visits. You will serve as a primary contact for patients, families, and care teams, handling scheduling and pre-visit tasks with accuracy and empathy.

The role emphasizes high-quality customer service, clear communication, and the ability to manage multiple priorities while maintaining detail orientation in a fast-paced healthcare

Qualifications

• High School diploma or equivalency with 1 year of full-time experience in patient registration, scheduling, or insurance verification.
• Successful completion of a Roswell Park patient access traineeship also acceptable.
• Preferred: experience in registration/scheduling and insurance verification knowledge.
• Strong customer service and communication skills are essential.

Responsibilities

• Serve as a key contact for patients, families, referring providers, and care teams.
• Schedule appointments, diagnostic testing, and pre-visit services.
• Gather and enter patient information accurately.
• Coordinate care-related activities for a seamless patient experience.
• Communicate with referring physicians and internal clinical teams.
• Support hospital admissions and other patient access needs.
• Verify insurance coverage and assist with financial clearance processes.
• Explain next steps and answer questions about appointments and access to care.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Data entry

Multitasking

Collaboration

Education

High School diploma

Tools

Computer systems

Job description

Roswell Park Comprehensive Cancer Center is seeking a Patient Access Representative to coordinate appointments, verify insurance, and ensure patients are prepared for visits. You will serve as a primary contact for patients, families, and care teams, handling scheduling and pre-visit tasks with accuracy and empathy.

The role emphasizes high-quality customer service, clear communication, and the ability to manage multiple priorities while maintaining detail orientation in a fast-paced healthcare