Compassionate Medical Receptionist – Brain & Spine

Trinity Health Corp.; Chelsea (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Trinity Health IHA Medical Group seeks a friendly Medical Receptionist to be the first point of contact for patients. You will help ensure a positive experience while supporting efficient office operations and quality patient care.

The role involves greeting patients, verifying information, scheduling, handling phone inquiries, collecting payments, and assisting with MyChart communications. A team-focused culture and mission-driven environment await.

Qualifications

• High School Diploma or GED required; coursework in insurance/billing preferred but not required.
• Minimum 1–2 years of experience in a medical/physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues and service quality.
• Serve as a Collections Advocate and handle moderate billing issues with patients.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group seeks a friendly Medical Receptionist to be the first point of contact for patients. You will help ensure a positive experience while supporting efficient office operations and quality patient care.

The role involves greeting patients, verifying information, scheduling, handling phone inquiries, collecting payments, and assisting with MyChart communications. A team-focused culture and mission-driven environment await.