Compassionate Medical Receptionist – Brain & Spine Care

Trinity Health Corp.; Chelsea (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to welcome patients, verify registration and insurance, schedule appointments, and handle phone inquiries, payments, and MyChart support. You will maintain patient records and support daily office operations while collaborating with clinicians to ensure a smooth patient experience.

Ideal candidates have 1–2 years in medical or customer service settings, with a high school diploma.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day‑to‑day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to welcome patients, verify registration and insurance, schedule appointments, and handle phone inquiries, payments, and MyChart support. You will maintain patient records and support daily office operations while collaborating with clinicians to ensure a smooth patient experience.

Ideal candidates have 1–2 years in medical or customer service settings, with a high school diploma.