Compassionate Healthcare Front Desk Specialist

Humana, Inc.; Hermitage (Mercer County); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Competitive benefits

Job summary

Humana, Inc. is seeking a friendly Receptionist to be the welcoming face of our CenterWell Senior Primary Care facility in Hermitage.

You will manage front desk operations, support clinical staff, and help maintain a smooth, compassionate environment for patients and visitors. Responsibilities include greeting patients, scheduling appointments, maintaining records in EMR/CRM systems, handling copays, and coordinating supplies.

Qualifications

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered.
• Convey information and maintain a positive tone during calls.
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
• Experience using MS Office tools for reporting, data analysis, and workflow optimization.
• This is a patient-facing role and part of our TB screening program.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.
• Use your skills to make an impact.

Skills

Healthcare customer service

Task coordination

MS Office

Patient care improvement

TB screening program

Tools

EMR systems

Job description

Humana, Inc. is seeking a friendly Receptionist to be the welcoming face of our CenterWell Senior Primary Care facility in Hermitage.

You will manage front desk operations, support clinical staff, and help maintain a smooth, compassionate environment for patients and visitors. Responsibilities include greeting patients, scheduling appointments, maintaining records in EMR/CRM systems, handling copays, and coordinating supplies.