Patient Access & Experience Coordinator

Humana Inc; Surprise (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off & holidays

Job summary

Humana Inc. centers, CenterWell Senior Primary Care, seek a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival to checkout.

You will verify patient identity and insurance, manage the front door, and drive timely throughput while delivering empathetic, high-quality service. The role emphasizes data integrity, revenue collection at point of service, and coordination with clinical staff.

Qualifications

• Knowledge of patient eligibility and benefits.
• Familiar with scheduling systems to optimize staffing levels.
• Computer literacy and patient data privacy awareness.

Responsibilities

• Pre-visit prep by reviewing schedules 24–48 hours ahead.
• Facilitate digital patient check-in with accurate demographics and consents.
• Monitor queues and EMR tasks; communicate delays and process POS payments.
• Complete checkout, schedule follow-ups, and outreach for no-shows.

Skills

Patient interaction

Scheduling systems

Time management

Communication

Record keeping

Team collaboration

Problem solving

Job description

Humana Inc. centers, CenterWell Senior Primary Care, seek a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival to checkout.

You will verify patient identity and insurance, manage the front door, and drive timely throughput while delivering empathetic, high-quality service. The role emphasizes data integrity, revenue collection at point of service, and coordination with clinical staff.