Patient Experience Front Desk Coordinator

427 CDO 2, LLC; Suwanee (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana's CenterWell Senior Primary Care in Suwanee, GA is seeking a friendly Receptionist to manage front desk duties, greet patients, handle inquiries, schedule appointments, and maintain patient records. You will support the medical team with administrative tasks and ensure a welcoming patient experience.

The role emphasizes accuracy, multitasking, and teamwork in a physician practice setting, with standard Monday–Friday hours and on-site work in Suwanee, GA.

Qualifications

• High School Diploma or GED; healthcare experience preferred but welcome strong customer service backgrounds.
• Must be passionate about contributing to an organization focused on improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars and coordinate with medical staff.
• Patient Records: Update patient records in EMR/CRM systems.
• Billing and Payments: Ensure patient accounts are updated; may collect copay.
• Inquiries and Communication: Answer calls and respond to inquiries.
• Office Management: Keep reception area tidy, sanitized, and stocked.
• Administrative Support: Assist with additional tasks like ordering supplies and managing inventory.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Humana's CenterWell Senior Primary Care in Suwanee, GA is seeking a friendly Receptionist to manage front desk duties, greet patients, handle inquiries, schedule appointments, and maintain patient records. You will support the medical team with administrative tasks and ensure a welcoming patient experience.

The role emphasizes accuracy, multitasking, and teamwork in a physician practice setting, with standard Monday–Friday hours and on-site work in Suwanee, GA.