Patient Experience Coordinator - Front Desk

CenterWell; Wesley Chapel (AR); Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

CenterWell Senior Primary Care is seeking a friendly Receptionist to greet patients, schedule appointments, and support the medical team. You will work with EMR and CRM systems, handle inquiries, and maintain accurate patient records in a fast-paced healthcare setting.

This 40-hour-a-week role offers a base salary range of $38,000 to $45,800 per year, eligibility for a bonus plan, and comprehensive Humana benefits.

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in a Healthcare setting preferred.
• Excellent customer service and phone etiquette.
• Passionate about contributing to patient experiences and care.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsabilités

• Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in EMR and CRM systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Assist with other administrative tasks such as ordering supplies, managing inventory, and sending courier packages.

Connaissances

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

Formation

High School Diploma or GED

Outils

MS Office

Description du poste

CenterWell Senior Primary Care is seeking a friendly Receptionist to greet patients, schedule appointments, and support the medical team. You will work with EMR and CRM systems, handle inquiries, and maintain accurate patient records in a fast-paced healthcare setting.

This 40-hour-a-week role offers a base salary range of $38,000 to $45,800 per year, eligibility for a bonus plan, and comprehensive Humana benefits.