Patient Access Coordinator - Front Desk & Care Experience

Humana Inc; Portsmouth (VA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana Inc. is seeking a Front Office Healthcare Support professional to join CenterWell Senior Primary Care in Portsmouth, VA. Onsite, you will serve as the Patient Access Coordinator, ensuring data quality and a smooth patient journey from arrival through checkout.

Responsibilities include pre-visit prep, digital intake, queue management, POS collections, and post-visit outreach. You will verify eligibility, assist with scheduling, and maintain accurate records while delivering compassionate

Qualifications

• Knowledge of patient eligibility and benefits and scheduling systems.
• Ability to handle patient concerns while maintaining rapport.
• Follow defined workflows consistently.
• Manage multiple tasks with accuracy.
• Maintain professional presence and protect patient information.
• Ability to work across teams in a fast-paced clinic.

Responsibilities

• Pre-Visit Preparation: review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: facilitate patient check-in via digital tools, ensuring demographics, consents, and Patient-Ready signals are completed accurately.
• Queue & Wait-Time Management: monitor the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Point-of-Service (POS) Collections: discuss financial responsibility with patients and process payments with daily drawer reconciliation.
• Exit & Outreach: conduct checkout, schedule follow-ups, and manage outbound outreach for no-shows or preventive care appointments.
• Use your skills to make an impact

Skills

Computer literacy

Patient eligibility

Scheduling systems

Handle patient concerns

Workflow adherence

Multi-tasking

Phone support

Record keeping

Cross-team collaboration

Job description

Humana Inc. is seeking a Front Office Healthcare Support professional to join CenterWell Senior Primary Care in Portsmouth, VA. Onsite, you will serve as the Patient Access Coordinator, ensuring data quality and a smooth patient journey from arrival through checkout.

Responsibilities include pre-visit prep, digital intake, queue management, POS collections, and post-visit outreach. You will verify eligibility, assist with scheduling, and maintain accurate records while delivering compassionate