Compassionate Front Office Administrator – Funeral Home

Heritage Family Funeral Services, Inc; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Heritage Family Funeral Services, Inc. is seeking a dedicated Office Administrator to support daily funeral home operations. You will be the first point of contact for families and visitors, handling calls, appointments, and essential documentation with compassion and discretion.

Responsibilities include data entry, invoice processing, file management, and coordination with funeral directors. Strong MS Office and organizational skills are required; familiarity with funeral management software is

Qualifications

• Experience in an administrative or client-facing role.
• Proficient in Microsoft Office and data entry with attention to detail.
• Comfortable handling sensitive information with discretion.

Responsibilities

• Greet families and visitors with empathy and professionalism.
• Manage phone, email, and front-desk inquiries and relay messages to staff.
• Prepare and file documents such as death certificates and permits.

Skills

Administrative experience

Microsoft Office

SharePoint

Data entry

Customer service

Communication skills

Education

High school diploma

Notary Public certification

Tools

SRS funeral software

Case management software

Office software tools

Job description

Heritage Family Funeral Services, Inc. is seeking a dedicated Office Administrator to support daily funeral home operations. You will be the first point of contact for families and visitors, handling calls, appointments, and essential documentation with compassion and discretion.

Responsibilities include data entry, invoice processing, file management, and coordination with funeral directors. Strong MS Office and organizational skills are required; familiarity with funeral management software is