Compassionate Front-Office Administrator — Funeral Home

Heritage Family Funeral Services, Inc; McDonough (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Heritage Family Funeral Services, Inc. is seeking an Office Administrator to support daily operations across our funeral homes. You will greet families, handle calls, process documents, and assist with accounts receivable and financial reporting.

Ideal candidates demonstrate strong communication, discretion, and proficiency in Microsoft Office and funeral software; background check and valid driver's license are required. Flexible scheduling including evenings/weekends may be needed.

Qualifications

• Prior experience in administrative or client-facing roles, preferably in professional services, healthcare, or funeral setting.
• Excellent verbal and written communication with grieving families.
• Proficiency in Microsoft Office Suite; advanced skills in Excel and SharePoint preferred.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Familiarity with invoicing, reconciliation, and accounts receivable.

Responsibilities

• Warmly welcome families, visitors, and vendors with empathy and professionalism.
• Manage incoming phone calls, inquiries, routing, and messages.
• Collect, record, and relay first-call information to the on-duty Funeral Director.
• Perform general administrative tasks: data entry, document prep, file management.
• Prepare and file death certificates, permits, authorizations, and service forms.
• Assist with accounts receivable: invoices, payments, follow-ups.
• Support financial processes: journal prep, card reconciliation, reporting.
• Maintain organized front office and conference space.
• Use MS Office to prepare correspondence, spreadsheets, and internal docs.
• Coordinate service logistics, obituary submissions, and memorial arrangements.
• Maintain office and service supplies inventory; place orders.
• Collaborate with funeral directors and managers on scheduling and admin needs.
• Use SharePoint and funeral home software for collaboration.

Skills

Administrative experience

Communication skills

Microsoft Office

Attention to detail

Discretion

Customer service

Emotional resilience

Teamwork

Notary Public

Education

Notary Public certification

Tools

SRS

SharePoint

Case management systems

Job description

Heritage Family Funeral Services, Inc. is seeking an Office Administrator to support daily operations across our funeral homes. You will greet families, handle calls, process documents, and assist with accounts receivable and financial reporting.

Ideal candidates demonstrate strong communication, discretion, and proficiency in Microsoft Office and funeral software; background check and valid driver's license are required. Flexible scheduling including evenings/weekends may be needed.