Funeral Home Front Desk & Admin Specialist

Heritage Family Funeral Services, Inc; Austintown (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

Heritage Family Funeral Services, Inc. in Austintown, OH is seeking a full-time Office Administrator to support daily operations at our funeral homes. The role requires compassion, discretion, and strong administrative skills to be the first point of contact for families and visitors.

You will handle front-desk duties, phone and email correspondence, prepare death-related documents, support accounts receivable and internal reporting, and collaborate with staff to ensure dignified service.

Qualifications

• Experience in an administrative or client-facing role.
• Excellent verbal and written communication with grieving families.
• Proficient in Microsoft Office; advanced Excel and SharePoint preferred.
• Ability to handle sensitive information with discretion.

Responsibilities

• Greet families and manage front-desk interactions with empathy.
• Answer calls, route inquiries, and relay messages.
• Process documentation including death certificates and authorizations.
• Manage accounts receivable and assist with financial tasks.
• Maintain front office organization and reception area.

Skills

Administrative experience

Communication skills

Microsoft Office

Attention to detail

Discretion/confidentiality

Customer service

Notary Public (plus)

Tools

Microsoft Office

SharePoint

SRS funeral software

Job description

Heritage Family Funeral Services, Inc. in Austintown, OH is seeking a full-time Office Administrator to support daily operations at our funeral homes. The role requires compassion, discretion, and strong administrative skills to be the first point of contact for families and visitors.

You will handle front-desk duties, phone and email correspondence, prepare death-related documents, support accounts receivable and internal reporting, and collaborate with staff to ensure dignified service.