Compassionate Office Administrator - Funeral Home

Heritage Operating LLC; Omaha (NE); On-site; USD 22,000 - 30,000; Part time

Job summary

Heritage Family is seeking a part-time Office Administrator to support daily operations at our Omaha location. The role focuses on front-office duties, data entry, scheduling, and basic financial tasks, with emphasis on compassionate interaction with families.

The position requires discretion, professionalism, and strong organizational skills, and offers collaboration with funeral directors and management in a respectful, team-oriented environment.

Qualifications

• Experience in administrative or client-facing roles, preferably in professional services, healthcare, or funeral setting.
• Excellent verbal and written communication with compassionate sensitivity for grieving families.
• High proficiency in Microsoft Office Suite; advanced skills in Excel and SharePoint are preferred.
• Ability to manage multiple tasks and priorities with strong attention to detail and accuracy.
• Familiarity with financial processes, including invoicing and accounts receivable.
• Notary Public certification is a plus; background check and valid driver’s license required.

Responsibilities

• Warmly welcome and assist families, visitors, and vendors in person, over the phone, and via email with empathy and professionalism.
• Manage incoming phone calls: respond to inquiries, route calls, and relay messages.
• Collect, record, and relay first-call information promptly to the on-duty Funeral Director.
• Perform general administrative functions, including data entry, document preparation, and file management.
• Prepare, manage, and file documentation such as death certificates, permits, authorizations, and forms.
• Assist with accounts receivable: generate invoices, process payments, and follow up on balances.

Skills

Administrative experience

Client-facing communication

Microsoft Office Suite

Excel

SharePoint

Notary Public (plus)

Tools

SRS

SharePoint

Office software

Job description

Heritage Family is seeking a part-time Office Administrator to support daily operations at our Omaha location. The role focuses on front-office duties, data entry, scheduling, and basic financial tasks, with emphasis on compassionate interaction with families.

The position requires discretion, professionalism, and strong organizational skills, and offers collaboration with funeral directors and management in a respectful, team-oriented environment.