Front Office Administrator - Funeral Home

Heritage Operating LLC; McDonough (GA); On-site; USD 25,000 - 29,000; Full time

Job summary

Heritage Operating LLC is seeking an Office Administrator (FT) in McDonough, GA to be the first point of contact for families and guests. You will handle phones, emails, and front-desk duties, supporting funeral home staff with administrative and financial tasks with empathy and discretion.

The role requires strong Microsoft Office skills, experience with invoicing and records, and the ability to manage multiple priorities in a sensitive environment.

Qualifications

• Prior admin or client-facing experience in professional services, healthcare, or funeral settings.
• Excellent verbal and written communication with grieving families.
• Proficient in Microsoft Office; Excel and SharePoint skills preferred.
• Ability to manage multiple tasks with accuracy and discretion.
• Experience with invoicing, reconciliation, or accounts receivable is a plus.
• Background check and valid driver’s license required.

Responsibilities

• Warmly greet families, visitors, and vendors with empathy and professionalism.
• Handle phone, email, and in-person inquiries and relay messages promptly.
• Collect and relay first-call information to on-duty staff quickly.
• Perform general admin tasks: data entry, document prep, file management.
• Prepare documents such as death certificates, permits, and service forms.
• Assist accounts receivable: generate invoices, process payments, follow up on balances.
• Support journal prep, credit card reconciliation, and internal reporting.
• Maintain organized front office and conference spaces.
• Use Word, Excel, Outlook to manage correspondence and documents.
• Prepare memorial folders, guest registers, and service programs.
• Coordinate obituary submissions and memorial arrangements.
• Maintain office and service supplies inventory; place orders.
• Collaborate with funeral directors for service prep and scheduling.
• Use SharePoint and funeral home software for collaboration and document handling.

Skills

Empathy

Communication

Discretion

Organization

Multitasking

Teamwork

Tools

Microsoft Excel

SharePoint

SRS funeral software

Job description

Heritage Operating LLC is seeking an Office Administrator (FT) in McDonough, GA to be the first point of contact for families and guests. You will handle phones, emails, and front-desk duties, supporting funeral home staff with administrative and financial tasks with empathy and discretion.

The role requires strong Microsoft Office skills, experience with invoicing and records, and the ability to manage multiple priorities in a sensitive environment.