Compassionate Front Desk & Patient Services Specialist

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group in Ann Arbor, MI is hiring a Medical Receptionist to greet patients, verify registration and insurance, schedule appointments, answer phones, and support day-to-day office operations.

You will collaborate with providers and clinical staff to ensure a smooth patient experience, collect payments, and assist with MyChart tools and patient communications. High school diploma or GED required; 1–2 years in medical office or customer service preferred.

Qualifications

• High School Diploma or GED or valid work permit (ages 15-17)
• Course work in insurance/billing or medical practice education preferred
• No credentials/licensure required

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Education

High School Diploma or GED

Course work in insurance/billing

Job description

Trinity Health IHA Medical Group in Ann Arbor, MI is hiring a Medical Receptionist to greet patients, verify registration and insurance, schedule appointments, answer phones, and support day-to-day office operations.

You will collaborate with providers and clinical staff to ensure a smooth patient experience, collect payments, and assist with MyChart tools and patient communications. High school diploma or GED required; 1–2 years in medical office or customer service preferred.