Patient Access & Scheduling Specialist

Trinity Health MI; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group in Ann Arbor, MI seeks a Service Center Representative to be the connection between patients and their care teams. You will answer patient calls, schedule appointments, verify insurance, and relay messages to clinical staff.

This role emphasizes compassionate, professional service, accurate documentation, and collaboration with providers to create a seamless patient experience; day shift, full-time, on-site with benefits starting day one.

Qualifications

• High school diploma or GED required; coursework in insurance/billing or medical practice preferred.
• Prior healthcare call center/clerical experience is beneficial.
• Minimum experience in patient services, medical reception, or related customer service environment.

Responsibilities

• Serve as the first point of contact for patients by phone.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

Education

High School Diploma or GED

Course work in insurance/billing or medical practice education

Job description

Trinity Health IHA Medical Group in Ann Arbor, MI seeks a Service Center Representative to be the connection between patients and their care teams. You will answer patient calls, schedule appointments, verify insurance, and relay messages to clinical staff.

This role emphasizes compassionate, professional service, accurate documentation, and collaboration with providers to create a seamless patient experience; day shift, full-time, on-site with benefits starting day one.