Patient Experience Specialist

Trinity Health; Ann Arbor (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful work helping patients

Job summary

Trinity Health IHA Medical Group in Ann Arbor is seeking a courteous Medical Receptionist to serve as the first point of contact for patients, ensuring a positive experience while supporting smooth office operations and quality patient care.

The role includes welcoming patients, checking in, verifying registrations and insurance, scheduling appointments, answering phones, and assisting with billing and MyChart support. A friendly, team-oriented environment awaits.

Qualifications

• High School Diploma or GED or between ages 15-17 with a valid work permit from their high school.
• Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• Credentials/licensure: None
• 1-2 years of experience in a medical or physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Medical office experience

Education

High School Diploma or GED or 15-17 with work permit

Job description

Trinity Health IHA Medical Group in Ann Arbor is seeking a courteous Medical Receptionist to serve as the first point of contact for patients, ensuring a positive experience while supporting smooth office operations and quality patient care.

The role includes welcoming patients, checking in, verifying registrations and insurance, scheduling appointments, answering phones, and assisting with billing and MyChart support. A friendly, team-oriented environment awaits.