Compassionate Front Desk Patient Advocate

Mercy; Crystal City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Hospital Jefferson - Orthopedic Clinic is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless patient experience by managing front desk operations and workflows.

The role emphasizes strong communication, basic computer skills, data entry and scheduling, while maintaining patient confidentiality. Mercy offers a supportive team, comprehensive benefits, and a focus on compassionate care.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills to interact with patients and visitors politely.
• Accuracy and attention to detail in entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policy.
• Adaptable and able to work under pressure with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Mercy Hospital Jefferson - Orthopedic Clinic is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless patient experience by managing front desk operations and workflows.

The role emphasizes strong communication, basic computer skills, data entry and scheduling, while maintaining patient confidentiality. Mercy offers a supportive team, comprehensive benefits, and a focus on compassionate care.