Patient Services Associate — Front Desk

Southeast Hospital; Cape Girardeau (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Hospital Southeast is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive patient experience in a fast-paced clinic setting.

The role requires strong communication, data entry accuracy, and a commitment to confidentiality. Full-time hours are 40 per week, with days and a standard daytime schedule.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to handle inquiries with tact and professionalism.
• Basic computer skills and data entry accuracy.
• Respect for patient privacy and confidentiality.

Responsibilities

• Greet patients and visitors to create a welcoming experience.
• Manage front desk operations and patient workflow.
• Schedule appointments and enter patient information accurately.
• Maintain patient confidentiality and privacy per policy.
• Respond to inquiries and coordinate with clinical staff.

Skills

Communication

Data entry

Word processing

Customer service

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy Hospital Southeast is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive patient experience in a fast-paced clinic setting.

The role requires strong communication, data entry accuracy, and a commitment to confidentiality. Full-time hours are 40 per week, with days and a standard daytime schedule.