Patient Experience Front Desk Specialist (Part-Time)

Mercy; Ozark (MO); On-site; USD 2,066,000 - 3,306,000; Part time

Job summary

Mercy provides compassionate care in a fast-paced Orthopedic Hospital setting. The Patient Service Representative supports front desk operations, greets patients, and schedules appointments, ensuring a positive patient experience.

The role emphasizes accuracy in record-keeping, customer service, and collaboration with clinicians while maintaining confidentiality and professional demeanor.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office or healthcare customer service preferred.
• Successful completion of Clinic Core Front Desk Training following hire.

Responsibilities

• Greet patients and verify identification in a prompt, courteous, and professional manner.
• Perform patient check-in, check-out, registration, and appointment scheduling functions.
• Answer incoming telephone calls and direct inquiries appropriately.
• Create and maintain Epic patient charts and ensure electronic health record accuracy.
• Process incoming and outgoing mail as appropriate.
• Scan documents, manage RightFax workflows, and perform general copying and filing duties.
• Balance and reconcile personal cash drawer daily while maintaining accurate records.
• Maintain a safe, clean, and welcoming reception and waiting area in accordance with Infection Control Guidelines.
• Maintain patient confidentiality and comply with all privacy regulations.

Skills

Communication skills

Data entry

Customer service

Professional interaction

Attention to detail

Confidentiality

Calm under pressure

Multitasking

Front Desk Training

Education

High school diploma

Tools

Epic EHR

Job description

Mercy provides compassionate care in a fast-paced Orthopedic Hospital setting. The Patient Service Representative supports front desk operations, greets patients, and schedules appointments, ensuring a positive patient experience.

The role emphasizes accuracy in record-keeping, customer service, and collaboration with clinicians while maintaining confidentiality and professional demeanor.