Patient Experience Front Desk Specialist

Mercy; Festus (MO); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy Hospital Jefferson - Orthopedic Clinic in Festus, MO is seeking a Patient Service Representative to be the welcoming face for patients and visitors. You will manage front desk operations, schedule appointments, enter patient information, and coordinate workflows to ensure a positive patient experience.

Ideal candidates have a high school diploma and excellent verbal and written communication, plus good data entry skills and a patient-first mindset.

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience preferred.
• Strong verbal and written communication, customer service, and discretion with patient privacy.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Assist with scheduling and patient information entry.
• Maintain patient privacy and confidentiality.

Skills

Verbal communication

Written communication

Computer skills

Customer service

Attention to detail

Privacy & confidentiality

Adaptability

Front desk training

Education

High school diploma

Tools

Data entry

Word processing

Job description

Mercy Hospital Jefferson - Orthopedic Clinic in Festus, MO is seeking a Patient Service Representative to be the welcoming face for patients and visitors. You will manage front desk operations, schedule appointments, enter patient information, and coordinate workflows to ensure a positive patient experience.

Ideal candidates have a high school diploma and excellent verbal and written communication, plus good data entry skills and a patient-first mindset.