Patient Experience Specialist - Front Desk & Care

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Bentonville (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to greet patients and visitors with compassion, coordinate front desk workflows, and ensure efficient, patient-centered service.

The role requires strong communication, data entry, and privacy adherence, with on-site duties in a fast-paced healthcare environment. Training is provided to support front desk operations and patient care coordination.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policies/procedures.
• Adaptable and able to work effectively under pressure and handle unexpected situations.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet and assist patients and visitors with compassion and professionalism.
• Coordinate front office workflows to ensure efficient, accurate, and patient-centered service.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Adaptability

Training completion

Education

High school diploma or equivalent

Tools

Data entry

Word processing

Job description

Mercy is seeking a Patient Service Representative to greet patients and visitors with compassion, coordinate front desk workflows, and ensure efficient, patient-centered service.

The role requires strong communication, data entry, and privacy adherence, with on-site duties in a fast-paced healthcare environment. Training is provided to support front desk operations and patient care coordination.