Compassionate Front Desk Coordinator – Patient Services

The US Oncology Network; Knoxville (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

Tennessee Cancer Specialists, part of The US Oncology Network, seeks a Patient Services Coordinator to guide patients through check-in/check-out, delivering a warm, efficient and compassionate first impression in our clinics.

You will coordinate with clinical staff, assist with copays and balances, arrange appointments, and navigate the EMR system to document patient information accurately while maintaining a tidy lobby.

Qualifications

• High school diploma or equivalent required; associate degree in a related field preferred.
• Experience in a medical clinic or front desk role is desirable.
• Proficiency with computer systems and Microsoft Office required.

Responsibilities

• Assist patients with check-in and check-out to ensure a positive experience.
• Collect copays and verify patient balances when necessary.
• Coordinate appointment scheduling with patients and clinical staff.
• Navigate EMR to chart patient information and communicate with staff.

Skills

Communication

Interpersonal skills

Adaptability

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR software

Job description

Tennessee Cancer Specialists, part of The US Oncology Network, seeks a Patient Services Coordinator to guide patients through check-in/check-out, delivering a warm, efficient and compassionate first impression in our clinics.

You will coordinate with clinical staff, assist with copays and balances, arrange appointments, and navigate the EMR system to document patient information accurately while maintaining a tidy lobby.