Patient Experience Coordinator

US Oncology Network-wide Career Opportunities; Athens (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Cancer Specialists is hiring a Patient Services Coordinator to guide patients through check-in and check-out, ensuring a positive first impression and smooth clinic flow.

You will greet patients, collect copays, answer questions, schedule appointments, and navigate the EMR to chart information, while maintaining a tidy lobby and coordinating with clinical staff throughout the day.

Qualifications

• High school diploma or equivalent required.
• Associates degree in business-related field preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Be the first friendly face for patients and provide a positive first impression.
• Assist with check-in and check-out processes and collect copays as needed.
• Schedule appointments in coordination with clinicians and office guidelines.
• Navigate the EMR and chart patient information accurately.
• Keep the lobby and desk area tidy and organized.
• Support clinical staff with patient flow and administrative tasks as needed.

Education

High school diploma or equivalent

Associate's degree in business-related field

Tools

Microsoft Office

Job description

Tennessee Cancer Specialists is hiring a Patient Services Coordinator to guide patients through check-in and check-out, ensuring a positive first impression and smooth clinic flow.

You will greet patients, collect copays, answer questions, schedule appointments, and navigate the EMR to chart information, while maintaining a tidy lobby and coordinating with clinical staff throughout the day.