Patient Services Concierge — Check-In & Care Experience

US Oncology Inc.; Tennessee; On-site; USD 21,000 - 30,000; Full time

Job summary

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to facilitate a smooth patient experience from check-in to check-out. This role supports front-desk operations, handles copays, and coordinates appointments with clinical staff, utilizing EMR systems to document patient information.

A high school diploma and MS Office proficiency are required, with prior clinic experience preferred. The job emphasizes organization, outstanding customer service, and the ability to manage a

Qualifications

• High school diploma or equivalent required; associate degree in business or related field preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) is essential.
• Minimum of one year prior experience in a similar medical clinic position.

Responsibilities

• Greet patients at check-in and check-out to ensure a positive first impression.
• Collect copays and patient balances and provide receipts.
• Coordinate with patients and staff to schedule appointments.
• Navigate the EMR and other medical office software to accurately chart information.

Skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Associate degree in business or related field

Tools

EMR systems

Microsoft Office (Outlook/Word/Excel)

Job description

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to facilitate a smooth patient experience from check-in to check-out. This role supports front-desk operations, handles copays, and coordinates appointments with clinical staff, utilizing EMR systems to document patient information.

A high school diploma and MS Office proficiency are required, with prior clinic experience preferred. The job emphasizes organization, outstanding customer service, and the ability to manage a