Front Desk & Visitor Concierge

Apploi; Newburyport (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Apploi is seeking a friendly and professional Front Desk/Administrative Assistant to greet patients and visitors, manage a multi-line phone system, and direct inquiries. You will enter resident demographics into PointClickCare, handle PHI with care, and assist with basic AP processing.

The role requires teamwork, calm under pressure, and occasional weekend/holiday shifts. The ideal candidate combines strong customer service with meticulous data entry and a collaborative approach to support the

Qualifications

• Front desk responsibilities including greeting patients and visitors with professionalism.
• Strong phone skills to manage a multi-line system and route calls.
• Accurate data entry of resident demographics into PointClickCare.
• Handling Protected Health Information in a confidential manner.
• Support accounts payable tasks such as coding and processing invoices.

Responsibilities

• Greet patients, visitors and families with a positive, helpful attitude.
• Direct visitors to appropriate locations and ensure proper check-in/out.
• Answer and route calls from a multi-line system in a timely manner.
• Enter resident demographics into PointClickCare and maintain client records.
• Respond to emergency and non-emergency messages and coordinate with staff.
• Maintain a clean, orderly lobby and professional environment.
• Assist with processing AP invoices and payments, including coding.
• Rotate weekends and holidays as required by the schedule.
• Collaborate with coworkers to deliver excellent customer service.

Skills

Customer service

Phone etiquette

Data entry

HIPAA/PHI handling

Communication

Team cooperation

Problem solving under pressure

Tools

PointClickCare

Job description

Apploi is seeking a friendly and professional Front Desk/Administrative Assistant to greet patients and visitors, manage a multi-line phone system, and direct inquiries. You will enter resident demographics into PointClickCare, handle PHI with care, and assist with basic AP processing.

The role requires teamwork, calm under pressure, and occasional weekend/holiday shifts. The ideal candidate combines strong customer service with meticulous data entry and a collaborative approach to support the