Compassionate Family Solutions Advisor

PR1 SCI Puerto Rico I; Carolina (PR); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

Life Insurance

AD&D Insurance

401(k) with match

EAP

Job summary

SCI’s Family Service Counselor in Carolina, PR assists families at need and in pre-need planning, delivering compassionate service and contributing to cemetery revenue. You are the primary contact for families and coordinate with funeral directors and staff.

You will build trust with families, respond to inquiries professionally, and guide appointment scheduling and follow-ups, with some evenings and weekends as needed.

Qualifications

• High school diploma or equivalent; 1–2 years of college or equivalent experience.
• 1–2 years of customer service or sales experience preferred.
• Valid driver’s license with acceptable driving record.
• Insurance license if required by state/province and as prescribed by state board.

Responsibilities

• Lead generation: prospecting 1–2 hours daily and obtaining referrals.
• Explain and present to families; build relationships with families served and referred.
• Respond to inquiries promptly and professionally; follow up on issues.
• Collaborate with funeral directors, location managers, and staff for seamless service.
• Prepare for appointments and perform procedures with professionalism and attention to detail.

Skills

Customer service

Sales

Empathy

Communication

Education

High school diploma or equivalent; some college

Tools

Computers/Software

Job description

SCI’s Family Service Counselor in Carolina, PR assists families at need and in pre-need planning, delivering compassionate service and contributing to cemetery revenue. You are the primary contact for families and coordinate with funeral directors and staff.

You will build trust with families, respond to inquiries professionally, and guide appointment scheduling and follow-ups, with some evenings and weekends as needed.