Family Service Counselor – Pre-Need & Sales

Sci Corp; Bayamón (PR); On-site; USD 28,000 - 39,000; Full time

Job summary

SCI Corp in Bayamón, Puerto Rico seeks a Family Service Counselor to serve client families with personalized service and direct revenue impact through pre-need and at-need cemetery arrangements.

The role emphasizes lead generation, building strong family relationships, and coordinating with funeral directors and cemetery staff to ensure high-quality service and ongoing support for families.

Qualifications

• High school diploma or equivalent.
• 1–2 years of college or equivalent of education and experience.
• 1–2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation: prospecting daily, obtaining referrals, networking, presenting to families, tracking activity.
• Build relationships with families: timely and respectful inquiries, attentive listening, tailor solutions, follow up for satisfaction.
• Teamwork: collaborate with funeral directors and staff to provide seamless service and share family concerns.

Skills

Empathy and respect

Customer service

Presentation skills

Time management

Driving frequently

Education

High school diploma or equivalent

1–2 years of college or equivalent

Job description

SCI Corp in Bayamón, Puerto Rico seeks a Family Service Counselor to serve client families with personalized service and direct revenue impact through pre-need and at-need cemetery arrangements.

The role emphasizes lead generation, building strong family relationships, and coordinating with funeral directors and cemetery staff to ensure high-quality service and ongoing support for families.