Compassionate Family Services Counselor

Service Corporation International; Ponce (PR); Hybrid; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k) with company match

Life insurance

Job summary

Service Corporation International is seeking a Family Service Counselor in the US-PR – Ponce area. The role focuses on serving families during cemeteries arrangements and promoting pre-need plans, while driving revenue for the location.

You will be the primary contact for families, delivering empathetic, personalized service and building lasting relationships. Expect to work with funeral directors and location managers, balancing sales goals with compassionate support.

Qualifications

• High school diploma or equivalent; 1-2 years of college or equivalent is preferred.
• 1-2 years of customer service or sales experience is preferred.

Responsibilities

• Lead generation and prospecting daily.
• Obtain referrals from families served by the location.
• Network with community and civic groups.
• Presentations to families and referred families.
• Maintain activity levels to ensure productivity.
• Build relationships with families and respond to inquiries promptly.
• Understand each family’s needs and offer value solutions.
• Follow up to ensure satisfaction and ongoing support.
• Collaborate with funeral directors and location staff to provide seamless service.

Skills

Lead generation

Customer service

Sales experience

Empathy

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

Service Corporation International is seeking a Family Service Counselor in the US-PR – Ponce area. The role focuses on serving families during cemeteries arrangements and promoting pre-need plans, while driving revenue for the location.

You will be the primary contact for families, delivering empathetic, personalized service and building lasting relationships. Expect to work with funeral directors and location managers, balancing sales goals with compassionate support.