Compassionate Family Service & Pre-Need Sales Pro

Service Corporation International

Norfolk (VA)

On-site

USD 50,000 - 100,000

Full time

14 days+

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Job summary

Service Corporation International is seeking a Family Service Counselor to serve families with compassionate, personalized support and to drive cemetery and pre-need sales. You will lead prospecting, obtain referrals, and network with communities while maintaining client satisfaction and completing all appointments with professionalism.

The role requires evening or weekend availability, strong empathy, and solid computer skills. Training and a path to growth within SCI are offered.

Qualifications

High school diploma or equivalent.
1-2 years of college or equivalent education.
1-2 years of customer service or sales experience preferred.

Responsibilities

Lead generation with a minimum daily prospecting goal of 1–2 hours.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present information to families served and referred.
Maintain activity levels to ensure productivity.
Respond to client inquiries in a timely and professional manner.
Develop an understanding of each family’s needs and offer value-driven solutions.
Follow through on all customer problems and requests.
Build trust-based relationships to encourage referrals.
Collaborate with funeral directors and staff to provide seamless service.