Compassionate Family Services Counselor — Sales

Service Corporation International; Jacksonville (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Jacksonville, FL is seeking a Family Service Counselor to help families with cemetery and pre-need arrangements. You will generate leads, build trust, and present tailored solutions while partnering with funeral directors and staff to provide high-quality service.

The role requires strong customer service, empathy, and effective communication, with flexible hours, some evenings/weekends, and potential for commissions based on performance.

Qualifications

• High school diploma or equivalent or 1-2 years of college
• 1-2 years of customer service or sales experience preferred
• Valid driver’s license with acceptable driving record
• Insurance license if required by state/province law

Responsibilities

• Lead Generation and prospecting for families
• Maintain activity levels to ensure productivity
• Explain and present to families and referrals
• Build relationships with families and respond to inquiries
• Prepare for appointments and ensure professional service
• Collaborate with funeral directors and team for seamless service
• Follow up on customer problems and requests
• Educate families on pre-planning benefits

Skills

Customer service skills

Communication skills

Empathy

Sales skills

Presentation certification

Education

High school diploma or equivalent

Tools

Computer software

Job description

Service Corporation International in Jacksonville, FL is seeking a Family Service Counselor to help families with cemetery and pre-need arrangements. You will generate leads, build trust, and present tailored solutions while partnering with funeral directors and staff to provide high-quality service.

The role requires strong customer service, empathy, and effective communication, with flexible hours, some evenings/weekends, and potential for commissions based on performance.