Compassionate Family Service Counselor | Pre-Need

Service Corporation International; San Jose (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (FSA)

Health Savings Account with Companyon

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life Insurance

401(k) Retirement Savings Plan with 公司

Employee Assistance Program

Job summary

Service Corporation International is seeking a Family Service Counselor in the San Jose area to serve families with cemetery and pre-need arrangements. The role emphasizes lead generation, presentations, and building trust-based relationships with clients.

Responsibilities include prospecting, handling inquiries, and collaborating with funeral directors to deliver high-quality service, while earning compensation through a commission-based incentive plan tied to performance.

Qualifications

• Must have at least a high school diploma or equivalent, with 1–2 years of college/education and experience preferred.
• Experience in sales or customer service is desirable and helpful for success in this role.
• Ability to present to families, generate leads, and manage referrals is essential.

Responsibilities

• Lead generation and prospecting for new families daily.
• Explain and present cemetery and pre-need arrangements to families.
• Build relationships with families and respond to inquiries professionally.
• Collaborate with funeral directors and staff to provide seamless service.
• Prepare for appointments and follow up to ensure customer satisfaction.

Skills

Lead generation

Prospecting

Customer service

Communication

Relationship building

Empathy

Sales ability

Education

High school diploma or equivalent

1-2 years college or equivalent

Job description

Service Corporation International is seeking a Family Service Counselor in the San Jose area to serve families with cemetery and pre-need arrangements. The role emphasizes lead generation, presentations, and building trust-based relationships with clients.

Responsibilities include prospecting, handling inquiries, and collaborating with funeral directors to deliver high-quality service, while earning compensation through a commission-based incentive plan tied to performance.