Family Service Counselor - Inside Sales

Service Corporation International; Bayamón (PR); On-site; USD 32,000 - 48,000; Full time

Job summary

Service Corporation International is hiring a Family Service Counselor in Bayamón, PR. The role focuses on serving families at need and selling pre-need arrangements. You will generate leads, obtain referrals, present options, and maintain relationships to provide value and support during difficult times.

The position requires a high school diploma (or equivalent) with 1-2 years of related experience; a driver's license is required and insurance licensing may be needed by state law.

Qualifications

• High school diploma or equivalent; 1-2 years college or equivalent.
• 1-2 years of customer service or sales experience preferred.
• Able to obtain and maintain an insurance license if required by state/province law.

Responsibilities

• Lead generation and prospecting daily.
• Obtain referrals from families served; network with community.
• Explain and present to families; schedule and prep appointments.
• Build trust-based relationships; follow up on inquiries and referrals.
• Collaborate with funeral directors and staff to deliver high-quality service.
• Prepare for appointments with professionalism and attention to detail.

Skills

Customer service

Sales experience

Communication

Empathy

Education

High school diploma or equivalent

1-2 years college or equivalent

Tools

CRM software

Job description

Service Corporation International is hiring a Family Service Counselor in Bayamón, PR. The role focuses on serving families at need and selling pre-need arrangements. You will generate leads, obtain referrals, present options, and maintain relationships to provide value and support during difficult times.

The position requires a high school diploma (or equivalent) with 1-2 years of related experience; a driver's license is required and insurance licensing may be needed by state law.