Compassionate Family Service & Pre-Need Counselor

Service Corporation International; Lincoln (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Lincoln, NE. You will serve families by presenting cemetery and pre-need options, following up with referrals, and building lasting relationships through empathetic, respectful service.

You will coordinate with funeral staff and location teams to provide seamless support, ensuring accuracy and professionalism while driving revenue through personalized solutions and proactive outreach.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of college or equivalent experience is preferred.
• 1-2 years of customer service or sales experience is preferred.
• Valid driver’s license with a clean driving record is required.
• Insurance license if required by state/province law may be required.

Responsibilities

• Lead generation: commit to prospecting 1–2 hours daily.
• Obtain referrals from families served by the location.
• Network and build community relationships.
• Present information to families and referrals clearly and professionally.
• Maintain activity logs to ensure productivity and results.
• Build trusted relationships with families and follow up for satisfaction.
• Assist families with appointments and complete procedures with care.

Skills

Lead generation

Networking

Presentations

Communication

Empathy

Education

High school diploma or equivalent

1-2 years college

Job description

Service Corporation International is seeking a Family Service Counselor in Lincoln, NE. You will serve families by presenting cemetery and pre-need options, following up with referrals, and building lasting relationships through empathetic, respectful service.

You will coordinate with funeral staff and location teams to provide seamless support, ensuring accuracy and professionalism while driving revenue through personalized solutions and proactive outreach.